SHIPPING POLICY

MsDeein Luxury Glam Lounge

At MsDeein Luxury Glam Lounge, we are committed to delivering your beauty essentials with care, discretion, and efficiency. Please review our shipping policy carefully before placing your order.

ORDER PROCESSING TIME

• All orders are processed within 2–5 business days

• Business days are Monday–Friday, excluding holidays

• Orders placed on weekends or holidays will begin processing the next business day

⚠️ Processing time does not include shipping transit time

SHIPPING METHODS & DELIVERY TIMEFRAMES

We offer domestic shipping within the United States.

Estimated delivery times once shipped:

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 2–3 business days

• Express Shipping (if available): 1–2 business days

Delivery timelines are estimates only and may vary due to carrier delays, weather conditions, or high-volume seasons.

SIGNATURE CONFIRMATION (HIGH-VALUE ORDERS)

• Orders containing wigs or high-value items may require signature confirmation

• This is for fraud prevention and delivery security

• If a signature is required and delivery is missed, the customer is responsible for coordinating redelivery with the carrier

SHIPPING FEES

• Shipping fees are calculated at checkout

• Fees are non-refundable

• Promotional free shipping (if offered) applies only to qualifying orders and excludes returns or exchanges

ORDER CONFIRMATION & TRACKING

Once your order ships:

• You will receive a shipping confirmation email or text

• Tracking information will be provided

• Please allow 24 hours for tracking updates to reflect movement

ACCURATE SHIPPING INFORMATION

Customers are responsible for:

• Providing a complete and accurate shipping address

• Ensuring correct apartment numbers, suite numbers, or access instructions

MsDeein Luxury Glam Lounge is not responsible for:

• Delays or losses due to incorrect addresses

• Orders marked “Delivered” by the carrier but not received

LOST, STOLEN, OR DELAYED PACKAGES

Once an order is handed to the shipping carrier:

• Responsibility transfers to the carrier

• We are not liable for:

• Lost packages

• Stolen packages

• Delays caused by the carrier

If your package is marked Delivered but you did not receive it:

• Please contact the carrier directly

• File a claim if applicable

⚠️ No refunds or replacements will be issued for stolen packages

DAMAGED PACKAGES

If your package arrives visibly damaged:

1. Take clear photos before opening

2. Notify us within 24 hours of delivery

3. Include your order number and photos

Claims submitted after 24 hours may not be honored.

REFUSED OR RETURNED SHIPMENTS

If an order is:

• Refused by the customer

• Returned due to incorrect address

• Undeliverable by the carrier

The customer is responsible for:

• Original shipping fees

• Return shipping fees

• Any restocking or reshipment costs (if applicable)

⚠️ Refunds are not guaranteed and are subject to review under our Return Policy.

IN-STORE PICKUP (IF APPLICABLE)

• Orders marked for in-store pickup must be collected within 3 business days

• Valid ID and order confirmation required

• Unclaimed orders may be canceled or restocked without refund

INTERNATIONAL SHIPPING

Currently, we do not offer international shipping unless explicitly stated.

HOLIDAY & HIGH-VOLUME PERIODS

During peak seasons (holidays, sales, launches):

• Processing times may be extended

• Shipping carriers may experience delays beyond our control

We recommend ordering early during peak periods.

FINAL SALE & SHIPPING POLICY ACKNOWLEDGMENT

By placing an order with MsDeein Luxury Glam Lounge, you acknowledge:

• Shipping timelines are estimates

• Shipping fees are non-refundable

• Responsibility transfers once the carrier accepts the package